RETURN & REFUND POLICY

We want you to love your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Window

Return requests must be raised within 72 hours of delivery of your order. Requests submitted after this period will not be accepted.

To initiate a return, please contact us within the specified timeframe with your order number, the reason for the return, and clear photographs or videos of the item, if required.

All returns are subject to approval and must meet our return eligibility requirements.

2. Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with its original packaging, tags, certificates, and any accompanying accessories, where applicable.
• The item must not show signs of wear, damage, alteration, or misuse.

We reserve the right to decline returns that do not meet these conditions.

Please note: Made-to-order, customized, personalized, and specially commissioned jewelry may not be eligible for return unless the item arrives damaged, defective, or incorrect.

3. Return Shipping & Pickup

Once your return request is approved, we will arrange a reverse pickup wherever the service is available at the delivery address.

If reverse pickup is unavailable in your area, you will be required to ship the item back to us at your own arrangement. We will provide the return shipping instructions once your request is approved.

A flat return shipping fee of ₹100 will apply to eligible returns and will be deducted from the refund amount, where applicable.

Customers are responsible for ensuring that returned items are securely packaged. We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

International Returns

For international orders, customers are responsible for arranging and paying for return shipping themselves. We do not provide reverse pickup services for international returns.

Once your return request is approved, we will provide the return shipping instructions. The item must be securely packaged and shipped back to us in its original condition, with all original packaging and accompanying certificates, where applicable.

Customers are responsible for any return shipping charges, customs duties, taxes, or other fees associated with returning an international order.

Please note that original shipping charges and applicable taxes are non-refundable and will be deducted from the refund amount, along with any other applicable charges.

4. Refund Methods

Once we receive and inspect the returned item, eligible returns will be processed through one of the following methods, depending on the reason for return and our assessment:

1. Store Credit: Issued for future purchases from our store.
2. Refund to the Original Payment Method: Available for eligible returns, depending on the reason for return.

Refunds will be initiated only after the returned item has been received and inspected. Processing times may vary depending on the payment provider or bank.

5. Shipping Charges, Taxes & Deductions

Please note that all applicable shipping charges and taxes will be deducted from the refund amount.

Original shipping charges are non-refundable. Any applicable return shipping fees, including the ₹100 return shipping fee, will also be deducted from the refund amount, where applicable.

Any deductions will be communicated in accordance with the applicable return and refund terms.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 72 hours of delivery.

Please include your order number and clear photographs or an unboxing video showing the issue. We will review the claim and assist you with an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, repair, store credit, or refund.

7. Non-Returnable Items

The following items are generally not eligible for return:

• Customized, personalized, or specially commissioned jewelry.
• Made-to-order pieces, unless they arrive damaged, defective, or incorrect.
• Items that have been worn, altered, resized, repaired, or damaged after delivery.
• Items returned without their original packaging or accompanying certificates, where applicable.

Any exceptions will be assessed on a case-by-case basis and subject to applicable consumer protection laws.

8. Order Cancellations

Orders for ready-to-ship items may be eligible for cancellation before dispatch.

Made-to-order and customized jewelry enters the production process specifically for the customer. Therefore, cancellation requests for such orders may not be accepted once production has begun.

Please contact us within 1 hour after your order is placed if you wish to cancel an order.

9. Contact Us

For return, refund, or exchange-related queries, please contact us through our official customer support channels and provide your order number to help us assist you promptly.

We reserve the right to update this policy from time to time. Any changes will be published on our website.